Refund policy

 

Returns & Exchanges

Please email concierge@awetnyc.com to start your return process. 

We accept returns within 14 days of delivery for eligible items in their original, unworn condition with all original tags attached.

We offer 30-day exchanges for eligible items in their original, unworn condition with all original tags attached.

To begin a return or exchange, please contact our Concierge team.

Items that have been worn, washed, damaged, or altered are not eligible for return or exchange.

For any additional questions regarding returning merchandise, please contact us directly at concierge@awetnyc.com

Complimentary Hemming

We are pleased to offer complimentary hemming on eligible garments to help achieve the proper length and fit.

Complimentary alterations are limited to hemming only. This may include hems on trousers, dresses, skirts, sleeves, or other eligible garments, where applicable. All other alterations are available at an additional cost.

Once an item has been altered, including complimentary hemming, it is considered a custom-finished garment and is final sale. Altered items are not eligible for return or exchange.

Shipping & Handling Fees

Standard shipping is free.  If your shipment appears to be damaged, please notify us within 5 days by emailing concierge@awetnyc.com

Sale and Discounted Items

All sale items are final sale and may not be returned or exchanged. This policy may also apply to various other promotional items or merchandise sold at a discounted price.